Answered By: Sheelagh Librarian
Last Updated: Jan 30, 2017     Views: 15

If you need help with digital downloads, submit this information for troubleshooting through the AskGCPL form and please include the following information:


  • Your Name

  • Email

  • Confirm email

  • Library card number: 

  • Tell us about the issue, including any steps taken prior to the problem, (please be as thorough as possible).

  • Which format are you using?

  • Which title is involved?

  • If there was an error message, what did it say?

  • Which operating system are you using?

  • Which internet browser are you using?

  • Which application are you using?

  • Which portable device are you using?

  • Which device model are you using?