Q. If I suspend a book, how is my hold position affected?

Answer

If you suspend an item you have requested, your hold position is not affected.

You will continue to progress to the top of the queue as normally. The only thing that will change is the date the item will be held for you.

Example:

You request an item that has a waiting list.

You anticipate that you will be unable to pick up the book when it is held for you.

You choose to suspend the item to a later date, when you know you will be available.

Your position continues to advance to the top position.

After you have advanced to the top of the queue, your request will remain at the top until the end date of the suspension.

On the end date, your request will be filled, the item will be shipped to your preferred branch and you will be notified when it is available for pick up.

  • Last Updated Jan 30, 2017
  • Views 47
  • Answered By Contact Center

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