How do I change my preferred branch for picking up holds?
Answer
You can change your default branch when requesting items by logging into your account here:
Once in your account you can click on your name at the top right or then click on "Account Portal."
Once in the Account Portal look to the left for the link that says "Account" and then use the pencil icon next to your name to edit your profile.
There you can edit your preferred pickup location.
If you need you need assistance with this process please give us a call at 770-978-5154, send us a text at 770-450-5305 or contact us using this link https://ask.gwinnettpl.org/.